Delivery Policy
RelivChats is a 100% digital SaaS platform. No physical products are shipped.
100% Digital Service
RelivChats is a cloud-based software-as-a-service (SaaS) platform. All our products and services are delivered digitally through our web application. We do not manufacture, sell, or ship any physical goods.
This page exists for compliance with payment processor requirements, but a traditional "shipping policy" does not apply to our digital service.
How Our Service is Delivered
Instant Digital Access
When you create an account or purchase credits, you receive immediate access to all features. No waiting, no shipping delays.
Cloud-Based Platform
Access your chats, insights, and dashboard from any device with an internet connection. Nothing to download or install (web version).
Data Export
You can export your insights as digital files (PDF, JSON) directly from the platform whenever you need them.
Service Availability
Platform Access
Our platform is available 24 hours a day, 7 days a week, 365 days a year (barring scheduled maintenance).
Insight Generation
AI-powered insights are typically generated within 2-5 minutes after you unlock them with credits.
Credit Delivery
Purchased credits are added to your account immediately upon successful payment confirmation.
Worldwide Access
Access RelivChats from anywhere in the world with an internet connection. No geographic restrictions.
What You Receive
Free Account
- 50 welcome credits upon registration
- Unlimited chat uploads and free statistics
- Access to dashboard and chat management
Credit Purchase
- Digital credits added to your account balance
- Email receipt with transaction details
- Credits never expire (as long as account is active)
AI Insights
- Detailed relationship analysis by category
- Shareable insight cards (PNG/PDF export)
- Permanent access to generated insights (stored in your account)
Service Access Issues?
If you're experiencing problems accessing our platform or your purchased credits haven't been delivered, please contact our support team: