Cookie Policy
Learn how RelivChats uses cookies and similar technologies to provide, protect, and improve our service.
What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They help websites remember your preferences, improve your experience, and provide analytics to website owners.
How We Use Cookies
RelivChats uses cookies to authenticate users, maintain secure sessions, remember your preferences, and understand how you use our platform. We use both first-party cookies (set by us) and third-party cookies (set by our service providers).
Types of Cookies We Use
Essential Cookies (Required)
These cookies are necessary for the platform to function and cannot be disabled.
Authentication & Session Management
- Clerk Auth Cookies: Secure user authentication and login sessions
- Session Tokens: Maintain your logged-in state across pages
- CSRF Protection: Prevent cross-site request forgery attacks
Duration: Session (deleted when you close browser) or up to 7 days for "Remember Me"
Security & Fraud Prevention
- Detect and prevent fraudulent activity
- Protect against automated attacks and bots
Duration: Session or up to 90 days
Load Balancing
Route your requests to the correct server for optimal performance
Duration: Session
Functional Cookies (Optional)
These cookies enhance your experience by remembering your preferences.
Preferences & Settings
- Remember your language preference
- Save your dashboard layout preferences
- Store your cookie consent choices
Duration: Up to 1 year
Analytics Cookies (Optional)
Help us understand how visitors use our platform so we can improve it.
Usage Analytics
- Pages visited and features used
- Time spent on different sections
- Navigation paths and user flows
- Device type, browser, and screen resolution
Provider: Google Analytics or similar (anonymized IP addresses)
Duration: Up to 2 years
Performance Monitoring
- Page load times and errors
- API response times
Duration: Up to 90 days
Marketing/Advertising Cookies
We currently DO NOT use marketing or advertising cookies.
RelivChats does not currently use third-party advertising networks or retargeting cookies. If this changes in the future, we will update this policy and request your consent.
Third-Party Cookies
Some cookies are set by third-party services we use to provide functionality:
Clerk (Authentication)
Sets cookies for secure authentication and user management.
Clerk Privacy Policy →Razorpay / Stripe (Payments)
May set cookies during the payment process for fraud detection and security.
Analytics Providers
If we use Google Analytics or similar tools, they may set cookies to track usage patterns (anonymized).
How to Manage Cookies
Cookie Consent Banner
When you first visit RelivChats, you'll see a cookie consent banner. You can choose to:
- Accept all cookies (recommended for best experience)
- Accept only essential cookies (functionality may be limited)
- Customize your cookie preferences by category
Browser Settings
You can also control cookies through your browser settings:
Google Chrome
Settings → Privacy and Security → Cookies and other site data
Firefox
Options → Privacy & Security → Cookies and Site Data
Safari
Preferences → Privacy → Manage Website Data
Microsoft Edge
Settings → Privacy, search, and services → Cookies
Important: Blocking or deleting essential cookies may prevent you from logging in or using core features of RelivChats.
GDPR Compliance
In accordance with the General Data Protection Regulation (GDPR), we:
Obtain Consent
Request explicit consent before setting non-essential cookies
Provide Control
Allow you to withdraw consent and manage preferences anytime
Transparency
Clearly explain what each cookie does and why we use it
Data Minimization
Only collect data necessary for legitimate purposes
Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top of this page indicates when the policy was last revised.
Significant changes will be communicated via email or a prominent notice on the platform.
Questions About Cookies?
If you have questions or concerns about our use of cookies, please contact us: